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Why do clients change accountants? The overwhelming response is not cost, but poor client service. Clients value high levels of service and are willing to pay for it.
Clients4Life is the definitive guide to delivering outstanding client service in your firm. This book has been written by seasoned professionals. It provides practical recommendations that have been tested in the real world of accountancy.
Clients4Life is an invaluable read for everyone in your firm with in depth advice on how to make small changes that will have a big impact on your client management and retention.
"This book shows you what clients really want and how to give it to them. You will learn strategies to improve client retention that ensure you don't lose valued clients".